Digital Workforce Services is a leader in business automation and technology solutions. Its Outsmart platform and services, including Enterprise AI Agent solutions, empower organizations to transform knowledge work, reduce costs, accelerate digitalization, enhance customer experiences, and strengthen their competitive edge. Over 200 large international organizations rely on the company’s services to drive transformation through automation. Digital Workforce has expertise in automating healthcare and social care pathways, advancing long-term condition follow-up, improving patient safety, and enhancing the productivity of healthcare professionals. Founded in 2015, Digital Workforce employs over 200 business automation specialists across the US, UK & Ireland, and Northern and Central Europe. The company is listed on the Nasdaq First North Growth Market Finland.

Join our team, where your passion for building connections fuels our collective success. Currently we are looking for:

Head of Technology & Architecture

In this role you’ll play a key part in developing a team of Tech Leads and Solution Architects — while also building company’s future technology landscape and helping grow technical excellence across our markets and projects. You’ll oversee the direction of our technologies by evaluating new tools and features, and by providing guidance and support to the people in your team drive enablement actions across functions within the company.

You’ll combine people leadership with hands-on project work (up to 50% of your time), staying close to customer needs and our delivery reality while shaping our internal roadmap.

What you’ll do (main responsibilities):

• Participate as key contributor to company’s technology strategy and drive enablement of key competencies with your team.

• Provide technical direction to the whole organization by evaluating new technologies and features, and guiding Tech Leads on best practices and implementation choices.

• Lead and develop the team of Tech Leads and Solution Architects with full people responsibility (including Growth Discussions and skill development).

• Collaborate closely in different sales engagements with Value Engineering to ensure we propose solutions that combine the right technologies for the right purpose.

• Contribute to projects (up to 50%)—customer projects and internal initiatives—bringing leadership and technical expertise where it matters most.

• Manage some of our key technology partners.

• Work with PMO and communicate proactively to ensure resourcing for your team is accurate and project are equipped with right competences.

• Cooperate with Team Managers across DWF countries, supporting alignment, technology enablement, shared ways of working, and cross-market development.

You might be the person we’re looking for if you have:

• A solid technical background, ideally in different automation products / AI technologies.

• Previous people leadership experience (managing or leading), with the ability to support, mentor, and develop team members.

• Experience in building technology strategies, enablement execution and driving change.

• Experience working in a technical service environment, preferably platform engineering (Microsoft Azure), solution delivery, or service operations.

• Strong communication and collaboration skills, with the ability to build trust and foster alignment across teams and stakeholders. Customer facing experience, both as part of sales engagements and deliveries.

• Fluent English (written and spoken); additional languages are a plus.

• A structured and proactive way of working—able to manage priorities, support decision-making, and drive progress.

• A genuine interest in continuous improvement, modern technologies, and developing service excellence.

What we offer:

• A key leadership role at the core of our service delivery with great opportunity to create corporate wide impact.

• The opportunity to shape our internal roadmap and technological evolution.

• A supportive, growth-oriented environment where your ideas and leadership matter.

• A dynamic, international company with cutting-edge automation expertise.

• Colleagues who value collaboration, innovation, and learning.

Interested?

Apply by sending your CV or link to LinkedIn profile. We do not sponsor visa nor offer relocation for this role. The candidate needs to be based in or close to Helsinki area. Occasional travel across Europe for customer meetings and workshops might be required for this role.

If you have questions about the position feel free to reach out to our COO Mikko Lampi (+358503315608) between 3 and 4 pm on Monday 19th of January or Wednesday 21st of January. We kindly ask recruitment agencies not to contact us or submit candidates for this position. We only consider direct applications.