Business Process Specialist
Digital Workforce Services Plc is a leader in business automation and technology solutions. Its Outsmart platform and services, including Enterprise AI Agent solutions, empower organizations to transform knowledge work, reduce costs, accelerate digitalization, enhance customer experiences, and strengthen their competitive edge.
Over 200 large international organizations rely on the company’s services to drive transformation through automation. Digital Workforce has expertise in automating healthcare and social care pathways, advancing long-term condition follow-up, improving patient safety, and enhancing the productivity of healthcare professionals. Founded in 2015, Digital Workforce employs over 200 business automation specialists across the US, UK & Ireland, and Northern and Central Europe. The company is listed on the Nasdaq First North Growth Market Finland.
Join our team, where your passion for building connections fuels our collective success. Currently we are looking for:
Business Process Specialist/ Solutions Consultant
In this role, you'll work at the intersection of business processes, technology, data, and user experience. Your mission will be to design, document, and optimize business processes that drive value—ensuring they are efficient, scalable, and user-friendly.
You’ll collaborate with business stakeholders, solutions architects, and developers to model business processes using BPMN 2.0, define data requirements, and bring a user-centric mindset to digital service design.
What You’ll Be Doing:
- Analyze and Model Business Processes: Model current and future business processes while identifying opportunities for improvement and automation. Ensure alignment with business goals and technical architecture.
- Gather and Translate Requirements: Collaborate with stakeholders to gather and analyze process requirements, translating business needs into structured documentation for development teams.
- Design and Integration: Design and document data flows, entity relationships, and system integration points to support seamless solution architecture.
- User Experience Collaboration: Work closely with UX/UI designers to ensure that business processes are reflected in intuitive and effective user experiences.
- Support Solution Delivery: Assist in testing and validating digital solutions to ensure they meet the defined process and functional requirements.
What We Offer:
- A meaningful role where you help shape automation in healthcare—a sector where your work truly matters.
- A collaborative and international work culture, with mutual respect and learning at its core.
- A clear path for professional growth, whether you’re levelling up in development, analytics, or both.
- A good benefits package and flexibility to work remotely within Finland.
- A team that supports a learning mindset—we offer access to certifications, events, seminars, and more.
We might be looking for you if you:
- Have proven experience as a Process Analyst, Business Analyst, or Service Designer in digital or IT-driven environments and Solid grasp of IT systems, software development life cycles, and digital platforms
- Have strong command of BPMN 2.0 modelling and tools.
- Present good understanding of data modelling (ERD, data dictionaries, API input/output specs) and familiarity with UX/UI principles.
- Have excellent analytical, communication, and stakeholder management skills.
- Understand Generative AI concepts, capabilities, and limitations.
- Are comfortable working in Finnish and English—this role focuses on supporting Finnish clients.
- Are self-motivated, curious, and proactive in problem-solving and delivery.
And it will be a great bonus, if you have some of below mentioned skills:
- Experience with process automation tools (e.g., UiPath, Flowable, Power Automate).
- Experience with Agile methodologies (Scrum, SAFe).
- Knowledge of customer journey mapping or service design practices.
- Experience working with or designing processes for the healthcare or public sector.
👉🏼 Apply with your CV or LinkedIn profile by August 15, 2025.
As many of our colleagues will be on holidays during July, we will start interviewing in August once we are back. Apply and enjoy the summer 😊
- Teams
- Customer Operations
- Locations
- Helsinki
- Remote status
- Hybrid
Helsinki
Work Culture
Our team is driven by a mission to discover ways to improve work quality and business productivity, providing quick and measurable results. We work with minimum bureaucracy and embrace independent and teamwork skills. Together, as a team, we have outlined our company values, which are reflected in everything we do: a learning mindset, Passion for customer success, Integrity in all relationships, and Caring for each other.
Our way of working is agile, fast, and transparent. The start-up-minded team is open to new ideas and values everyone’s opinions. Our corporate culture is ambitious, hardworking, easygoing, and fun, and we appreciate out-of-box thinking and a can-do attitude.
About Digital Workforce
Digital Workforce Services Plc is a leading business process automation services and technology solution provider globally. Digital Workforce Outsmart services and technology solution suites allow organizations to save costs, accelerate digitalization, increase revenue, improve customer experience, and gain a competitive advantage. Globally, over 250 large customers use Digital Workforce’s services and technologies to transform their businesses with automation. Founded in 2015, Digital Workforce currently employs over 200 business automation specialists in the US, UK & Ireland, and Northern and Central Europe. Digital Workforce is publicly listed in Nasdaq First North Growth Market Finland.
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