Digital Workforce Services is a leader in business automation and technology solutions. Its Outsmart platform and services, including Enterprise AI Agent solutions, empower organizations to transform knowledge work, reduce costs, accelerate digitalization, enhance customer experiences, and strengthen their competitive edge.

Over 200 large international organizations rely on the company’s services to drive transformation through automation. Digital Workforce has expertise in automating healthcare and social care pathways, advancing long-term condition follow-up, improving patient safety, and enhancing the productivity of healthcare professionals. Founded in 2015, Digital Workforce employs over 200 business automation specialists across the US, UK & Ireland, and Northern and Central Europe. The company is listed on the Nasdaq First North Growth Market Finland.

Join our team, where your passion for building connections fuels our collective success.

Currently we are looking for:

Order to Cash Specialist

We’re looking for a detail-oriented and customer-focused professional to join our commercial operations team. In this role, you’ll be responsible for coordinating customer-related processes from contract signing through invoicing, working closely with Sales, Finance, Customer Care, and external stakeholders. This is a full-time permanent role where you’ll have the opportunity to take ownership, improve processes, and contribute directly to customer satisfaction.

What You’ll Do:

• Manage the end-to-end Order-to-Cash process, from post-contract activities to invoice processing, generate and send accurate invoices, while ensuring contract compliance and resolving any billing discrepancies

• Complete sales handovers, including task coordination, tracking, and reporting

• Handle license renewal activities, covering customer communication, PO/ SWO creation, license ordering, and invoicing

• Work with Finance and Sales on customer inquiries related to orders, invoices, and payments

• Provide ad hoc sales support, including invoicing support, data verification, and internal processes assistance

• Participate in customer onboarding and offboarding activities

• Coordinate and support minor internal initiatives and assisting in cross-functional projects when relevant

• Follow established processes while proactively identifying improvement opportunities

What We’re Looking For:

• Strong written and verbal communication skills, you need to be a fluent English speaker and feel comfortable using it in a business environment as you will be supporting colleagues and customers globally

• Good understanding of the Order-to-Cash process and some experience in invoicing, billing, or working with CRM tools is considered an advantage

• Your attitude is key to succeeding in this role, we look for strong customer-focused mindset, high attention to detail with a problem-solving attitude with interest in continuous improvement (we expect your active participation and taking ownership in creating processes and improving how we should support customer in a best possible way)

• Ability to work independently, take ownership, and drive tasks to completion

• 1-3 years of experience in a similar role, where you had a customer facing role in in a matrix organisation, strong interest in new technologies and automation will be considered a plus

What We Offer

✅ A meaningful role where you contribute directly to customer experience and commercial operations
✅ A collaborative and international work culture built on trust and ownership
✅ A flexible working environment and supportive team (you will need to work from our office 1-2 days a week)
✅ Opportunities to learn, grow, and influence ways of working

We do not offer relocation nor sponsor visa for this role. Candidates outside of Poland, will not be considered for this role. Apply with your CV or link to LinkedIn. Please note that we will start interviews as soon as potential candidates are identified.