Digital Workforce Services is a leader in business automation and technology solutions. Its Outsmart platform and services, including Enterprise AI Agent solutions, empower organizations to transform knowledge work, reduce costs, accelerate digitalization, enhance customer experiences, and strengthen their competitive edge.

Over 200 large international organizations rely on the company’s services to drive transformation through automation. Digital Workforce has expertise in automating healthcare and social care pathways, advancing long-term condition follow-up, improving patient safety, and enhancing the productivity of healthcare professionals. Founded in 2015, Digital Workforce employs over 200 business automation specialists across the US, UK & Ireland, and Northern and Central Europe. The company is listed on the Nasdaq First North Growth Market Finland.

Currently we are looking for:

Internal IT Specialist

We are seeking a proactive and skilled IT Specialist to join our internal IT team. This role is ideal for someone with a strong technical foundation and a passion for supporting users, maintaining infrastructure, and ensuring security across systems and networks. You will be supporting colleagues globally, so it is important you feel comfortable speaking English.

What will you do:

Security & Compliance:

• Implement security measures to protect networks and sensitive data from unauthorised access.
• Monitor and analyse security threats and vulnerabilities.
• Conduct security audits and respond to incidents.
• Manage and enforce security policies and procedures.

Database Management

• Design and manage databases to ensure data integrity and availability.
• Optimise database performance and conduct regular backups.

End-User Support

• Provide technical support to end-users and resolve IT-related issues.
• Install and configure hardware and software.
• Document and track support requests using ticketing tools.
• Deliver on-site support for local users.
• Monitor network performance and address connectivity issues.
• Install, configure, and maintain servers, operating systems, and business-critical applications.
• Perform routine system upgrades, patches, and maintenance tasks.
• Maintain documentation for system configurations and procedures.

We might be looking for you, if you have:

💡 Minimum 2 years of experience in internal IT support.

💡 Solid knowledge of networking, hardware, software, security, and cloud environments.

💡 Proven experience with Windows and macOS troubleshooting.

💡 Strong focus on user support and excellent work prioritisation.

💡 Familiarity with ticketing tools and support workflows.

💡 Fluency in communicating in English (spoken and written).

What we offer:

✅ Interesting work environment with an international twist.

✅ Great benefits package and company culture, where caring for each other is key!

✅ Encouraging attitude towards learning mindset and self-development: taking part in seminars, events, courses, knowledge sharing.

✅ Hybrid workplace, there is a lot of flexibility in arranging your work and performing the tasks remotely, but this role requires regular on-site presence in our office in Łódź
(it can be arranged individually)

Please note we do not sponsor visa nor offer relocation for this role.

👉🏼 Apply with your CV or link LinkedIn (or another professional site) by the 30th of September 2025. Please note that we will start interviews as soon as potential candidates are identified and may close the job post earlier.